[docs]
How Hearsay works, in detail.
What we read, how we compare, and what we can’t do. Start with How we check.
How we check
We read what Shopify’s catalog gives AI agents about a product, read what you wrote about it, and compare the two claim by claim.
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Claim categories
What each claim is about, from age and safety to care. Every finding carries one category and one severity.
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Fixing a finding
What a fix note suggests, what it can’t do, and when the claim is Shopify’s alone.
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FAQ
Plans, products, billing, and whether Hearsay can change what Shopify says. (It can’t.)
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[note]
We can’t edit Shopify’s summary.
Every doc here assumes that. Hearsay detects and explains. It never changes what Shopify says.